When you need to let someone know you have sent an email to another person, the words you choose can affect how clear and professional your message sounds. While saying I forwarded the email professionally works, using a more polished alternative can make your communication smoother, especially in business emails.
This guide covers professional alternatives, when to use them, and examples you can copy for workplace communication.
Quick Answer
Instead of saying I forwarded the email professionally, you can say I have shared the email with, I sent the message to, I passed your email along, I have forwarded your request to, or I copied the relevant person into the conversation. The best choice depends on your audience and the situation.
TL;DR
- Meaning: You let someone know you sent their email to another person.
- Tone: Professional, polite, and clear.
- Common use: Business emails and workplace communication.
- Best for: Clients, coworkers, managers, and partners.
- Formality: Most alternatives work well in professional settings.
Why Use an Alternative?
Repeating the same phrase in every email can make your writing sound repetitive. A few simple variations help you:
- Improve readability.
- Match the level of formality.
- Sound more natural.
- Keep emails concise.
- Communicate your actions clearly.
25 Professional Alternatives
| Alternative | Best Used For | Tone |
|---|---|---|
| I have shared the email with | General business emails | Professional |
| I have forwarded your message to | Customer support | Formal |
| I passed your email along | Internal communication | Friendly |
| I sent the email to | Everyday workplace use | Neutral |
| I shared your request with | Team collaboration | Professional |
| I copied the appropriate person | Group emails | Professional |
| I included the relevant team member | Project communication | Professional |
| I referred your email to | Specialized departments | Formal |
| I directed your message to | Support or HR | Formal |
| I routed your email to | Technical teams | Professional |
| I sent this over to | Casual workplace chats | Friendly |
| I have brought this to their attention | Escalations | Professional |
| I have shared this with the team | Team updates | Professional |
| I passed this along for review | Review process | Professional |
| I sent it to the right contact | Customer communication | Friendly |
| I forwarded your request internally | Corporate communication | Formal |
| I shared the details with | Project updates | Professional |
| I have included the relevant department | Large organizations | Formal |
| I have escalated your request | Support cases | Professional |
| I made sure the right person received it | Client communication | Friendly |
| I have relayed your message | Formal correspondence | Professional |
| I have sent it for review | Approval requests | Professional |
| I have notified the appropriate person | Administrative emails | Formal |
| I shared it with our team | Internal updates | Friendly |
| I have sent your inquiry to | Customer service | Professional |
What Does This Phrase Mean?
Saying you forwarded an email simply tells the recipient that you sent their original message to another person who can help, review it, or take action.
It also reassures the sender that their request is moving forward.
Best Times to Use These Alternatives
These phrases work well when you need to:
- Update a client.
- Respond to a customer inquiry.
- Inform a coworker.
- Contact another department.
- Escalate an issue.
- Share information with management.
- Coordinate with a project team.
Examples in Professional Emails
Example 1
Hi Sarah,
I have shared your email with our finance team. They will review your request and respond shortly.
Best,
Michael
Example 2
Hello James,
I have forwarded your request to our technical support team. They are looking into the issue and will update you as soon as possible.
Thank you.
Example 3
Hi Emma,
I passed your email along to our project manager for review. I’ll let you know once I receive an update.
Best regards,
Daniel
Example 4
Hello Alex,
I included the appropriate team member in this conversation so they can assist you directly.
Kind regards,
Rachel
Example 5
Hi Chris,
I shared the details with our operations department. They will follow up with you soon.
Thank you,
Sophia
Which Alternative Sounds Most Professional?
Some expressions sound more polished than others.
| Phrase | Professional Level | Best Use |
|---|---|---|
| I have forwarded your request to | Very High | Clients |
| I have shared your email with | High | General business |
| I referred your email to | High | Formal organizations |
| I routed your email to | High | IT and technical teams |
| I passed your email along | Medium | Internal communication |
| I sent the email to | Medium | Everyday workplace emails |
How to Choose the Right Phrase
Choose your wording based on your audience.
clients
- I have forwarded your request to
- I have shared your email with
- I have escalated your request
coworkers
- I passed your email along
- I shared this with the team
- I sent it over to
managers
- I have shared the details with
- I have included the relevant department
- I have sent it for review
customer support
- I directed your message to
- I referred your inquiry to
- I routed your email to
Common Mistakes
Avoid these common issues:
- Using forwarded multiple times in one email.
- Choosing wording that sounds too casual for clients.
- Forgetting to mention who received the email when appropriate.
- Promising a response time you cannot guarantee.
- Using vague phrases that leave the recipient confused.
Is It Formal or Informal?
The phrase I forwarded the email is acceptable in both formal and informal settings.
For external communication, slightly more polished alternatives often sound better, such as:
- I have shared your email with the appropriate department.
- I have forwarded your request to our support team.
- I have referred your inquiry to the relevant specialist.
For coworkers, simpler options like I passed it along or I sent it over usually sound natural.
Common Misunderstandings
Some people assume forwarding an email means you have solved the issue. In reality, it only means you sent the message to another person.
If the matter still needs action, mention what happens next.
For example:
I have forwarded your request to our billing team. They will review it and contact you within two business days.
Usage in the USA and Other Tier 1 Countries
Professionals in the United States, Canada, the United Kingdom, Australia, and New Zealand commonly use these expressions in workplace emails.
The exact wording varies by company culture, but clear and direct language is always appreciated. Phrases such as I have shared your email with or I have forwarded your request to sound natural across English-speaking workplaces.
Quick Reference Table
| Context | What It Means | Tone | Best Use | Avoid If |
|---|---|---|---|---|
| Client support | Sent the request to another team | Professional | Customer service | You have not actually sent it |
| Internal team | Shared information | Friendly | Team collaboration | Formal legal communication |
| Project update | Included another person | Professional | Workplace updates | Personal messages |
| Technical support | Routed the issue | Professional | IT departments | Casual conversations |
| Management | Escalated the request | Formal | Executive communication | Informal chats |
Conclusion
Using better alternatives to I forwarded the email professionally helps your messages sound more polished without making them complicated. The right phrase depends on who you are writing to and why you are sharing the message. Whether you choose I have shared your email with, I have forwarded your request to, or I passed your email along, clear communication builds trust and keeps conversations moving smoothly.
FAQs
What can I say instead of I forwarded the email professionally?
You can say I have shared the email with, I sent your message to, I passed your email along, or I have forwarded your request to.
Is I forwarded the email professional?
Yes. It is professional and widely accepted in workplace communication. Some alternatives simply sound more polished depending on the situation.
Which phrase is best for client emails?
I have forwarded your request to and I have shared your email with are both excellent choices for client communication.
Can I say I passed your email along?
Yes. It sounds natural and works well for internal communication with coworkers. For clients, a more formal option may fit better.
Is there a difference between forwarded and shared?
Forwarded usually means you sent the original email to someone else. Shared has a broader meaning and can include sending information through email, chat, or another communication tool.
Should I mention who received the email?
If it helps the recipient understand the next step, mentioning the team or department can make your message clearer.