Other Ways to Say We Are Looking Into This: 50+ Professional Alternatives

When you need to tell someone that an issue, request, or question is being reviewed, Other Ways to Say We Are Looking Into This can help you sound more precise and professional. The best wording depends on the situation. You might be investigating a problem, reviewing information, checking with another team, or working toward a solution. In professional communication, phrases such as We are investigating this, We are reviewing the matter, and We are checking into this can sound clearer than repeating the same expression. Below are practical alternatives for emails, customer service, workplace conversations, and formal updates.

Other Ways to Say We Are Looking Into This

Here are useful alternatives, organized by tone and context:

We are investigating this.
We are reviewing the matter.
We are looking into the issue.
We are checking on this.
We are checking into this.
We are reviewing the situation.
We are examining the issue.
We are assessing the situation.
We are currently investigating.
We are working on this.
We are following up on this.
We are checking the details.
We are gathering more information.
We are reviewing the available information.
We are working to understand what happened.
We are determining the cause.
We are evaluating the situation.
We are working toward a resolution.
We are taking a closer look at this.
We are examining the matter further.

The right choice depends on whether you want to emphasize investigation, progress, information gathering, or resolution.

Professional Alternatives for Emails

In professional emails, clarity usually matters more than sounding overly formal. These alternatives work well when responding to a colleague, client, customer, or business partner.

We are currently reviewing the matter.
We are investigating the issue.
We are looking into the details.
We are checking the situation with the relevant team.
We are reviewing the information provided.
We are working to determine the cause.
We are assessing the issue and will follow up.
We are gathering the necessary information.
We are currently working on a resolution.
We are following up with the appropriate team.

For example, instead of saying, We are looking into this and will get back to you, you could write:

We are reviewing the matter and will follow up once we have more information.

This sounds professional without promising a specific outcome or deadline.

Formal Ways to Say We Are Looking Into This

Formal communication often benefits from more precise wording. These options are suitable for business correspondence, reports, official responses, and serious workplace matters.

We are investigating the matter.
We are conducting a review of the issue.
We are assessing the circumstances.
We are examining the matter in detail.
We are reviewing the relevant information.
We are evaluating the situation.
We are determining the underlying cause.
We are carrying out a further review.
We are assessing the available evidence.
We are working to establish the facts.

We are investigating the matter is particularly useful when you want to communicate that a deliberate review is taking place.

Customer Service Alternatives

Customer service messages need to sound helpful without making promises you cannot keep. The following phrases work well for complaints, account issues, delivery problems, technical concerns, and service requests.

We are checking this for you.
We are reviewing your request.
We are investigating the issue.
We are looking into the details of your case.
We are checking with our team.
We are reviewing what happened.
We are working to resolve the issue.
We are gathering more information about your request.
We are following up with the appropriate department.
We are working to find a solution.

A useful customer-facing sentence is:

We are reviewing your request and will provide an update as soon as we have more information.

This gives the customer a clear status update without making an unrealistic promise.

Ways to Say We Are Looking Into an Issue

When the subject is a specific problem, issue, error, or complaint, stronger wording can make your message more informative.

We are investigating the issue.
We are examining the problem.
We are reviewing what caused the issue.
We are checking the source of the problem.
We are determining what went wrong.
We are assessing the impact.
We are reviewing the circumstances.
We are tracing the cause of the issue.
We are working to identify the problem.
We are examining the issue further.

If the cause is not yet known, We are investigating the issue is safer than saying We are fixing the issue, because investigation does not imply that the solution has already been found.

Ways to Say We Are Checking Something

Sometimes you are not conducting a formal investigation. You may simply need to verify information, confirm a detail, or check with another person.

Useful alternatives include:

We are checking on this.
We are verifying the details.
We are confirming the information.
We are checking with the relevant team.
We are reviewing the details.
We are confirming what happened.
We are checking the current status.
We are verifying the information provided.
We are following up on this.
We are making sure we have the correct information.

We are verifying the details is especially useful when accuracy is the main concern.

Ways to Say We Are Working Toward a Solution

If you want to communicate progress rather than simply say that an issue is being investigated, choose wording that focuses on resolution.

We are working toward a solution.
We are working to resolve the issue.
We are addressing the matter.
We are taking steps to resolve this.
We are working on a resolution.
We are determining the best way forward.
We are identifying possible solutions.
We are working with the relevant team to resolve this.
We are taking the necessary steps to address the issue.
We are working to get this resolved.

These phrases are useful when the reader wants to know whether something is actively being handled.

Casual Alternatives for We Are Looking Into This

In everyday workplace conversations or informal messages, you can use simpler language.

We are checking it out.
We are looking into it.
We are checking on it.
We are working on it.
We are checking the details.
We are seeing what happened.
We are taking a look at it.
We are figuring it out.
We are following up.
We are checking with the team.

We are checking on it is casual but still appropriate for many workplace conversations. We are figuring it out is more conversational and may be too informal for a client or formal business email.

Alternatives That Give a Clearer Status Update

Sometimes the problem with We are looking into this is that it does not tell the reader what is actually happening. A more specific phrase can make the update more useful.

Situation	What It Means	Tone	Best Use	Avoid If
We are investigating this	An active investigation is underway	Professional	Problems or complaints	You are only checking a simple detail
We are reviewing the matter	Information is being examined	Formal	Business emails	The issue requires urgent action
We are checking the details	Information is being verified	Neutral	Small discrepancies	A formal investigation is underway
We are working on a solution	Action is being taken	Professional	Customer support	You have not started addressing the issue
We are gathering more information	More facts are needed	Neutral	Unclear situations	You already know the cause
We are following up	Someone is being contacted or a previous request is being pursued	Professional	Pending requests	You are conducting a new investigation
We are assessing the situation	The circumstances are being evaluated	Formal	Complex matters	You simply need to confirm one fact
We are working to resolve this	The focus is on fixing the problem	Professional	Service issues	No solution process has started

How to Choose the Right Phrase

Think about what you are actually doing before choosing an alternative.

Investigating a problem: Use We are investigating this.
Reviewing information: Use We are reviewing the matter.
Verifying a detail: Use We are checking the details.
Contacting another team: Use We are following up with the relevant team.
Finding a solution: Use We are working toward a resolution.
Collecting facts: Use We are gathering more information.
Speaking casually: Use We are checking on it.

Specific wording makes your update more useful because it tells the reader what stage the process has reached.

How to Make We Are Looking Into This Sound More Professional

The phrase itself is not wrong. It becomes more effective when you add useful context.

Instead of:

We are looking into this.

Try:

We are reviewing the details and will provide an update once we have more information.

Instead of:

We are looking into the issue.

Try:

We are investigating the issue to determine the cause and identify the appropriate next steps.

Avoid promising a result that you cannot guarantee. If you do not know when you will have an answer, once we have more information is often safer than giving an uncertain deadline.

Examples for Workplace Conversations and Emails

Here are practical examples showing how these alternatives can sound in context.

When a colleague reports an error:

We are investigating the issue and will share an update when we know more.

When a customer asks about a delayed request:

We are checking with the relevant team and will follow up as soon as we have an update.

information needs to be verified:

We are reviewing the details to make sure we have the correct information.

the cause is unknown:

We are working to determine what caused the issue.

When a solution is being developed:

We are working toward a resolution and will keep you informed of any significant updates.

When you need more information first:

We are gathering additional information before determining the next steps.

These versions are more informative because they communicate what is happening rather than simply saying that someone is looking into something.

What to Avoid When Giving an Investigation Update

Avoid vague wording when the reader needs a meaningful status update. Saying We are looking into this repeatedly can eventually sound like a delay tactic, especially if there has been no additional information.

Also avoid claiming that something is being resolved when the team is still investigating it.

For example:

Too definite:
We have resolved the issue.

If the issue is still being investigated:
We are investigating the issue and working to determine the appropriate resolution.

If you do not, do not invent one simply to make the message sound more reassuring.

Conclusion

Choosing Other Ways to Say We Are Looking Into This can help you make workplace, customer service, and business communication more precise. The best phrase depends on what is actually happening. Use We are investigating this for an active inquiry, We are reviewing the matter for a formal review, and We are checking the details when information needs to be verified. When possible, explain the next step instead of relying on a vague status update. Clear wording builds trust because it tells the reader what is being done without promising more than you can deliver.

Frequently Asked Questions

What is another professional way to say We are looking into this?

A strong professional alternative is We are investigating this. Other options include We are reviewing the matter, We are assessing the situation, and We are gathering more information. The best choice depends on whether you are investigating a problem, checking information, or working toward a solution.

Is We are looking into this professional?

Yes. We are looking into this is professional and commonly understood, especially in workplace and customer service communication. However, it can be somewhat vague. A more specific phrase such as We are reviewing the details can provide the reader with more useful information.

What is a formal way to say We are looking into an issue?

You can say We are investigating the matter, We are conducting a review of the issue, or We are examining the matter in detail. These phrases work well in formal emails, business correspondence, reports, and official responses.

What can I say instead of We are looking into it in an email?

You could write We are reviewing the matter, We are investigating the issue, We are checking the details, or We are following up with the relevant team. Choose the phrase that accurately describes what you are doing.

How do you politely say you are investigating something?

A polite option is We are currently reviewing the matter and will provide an update once we have more information. This acknowledges the concern while avoiding a promise about an outcome you cannot yet confirm.

What is a good customer service alternative to We are looking into this?

We are reviewing your request and working to resolve the issue is a useful customer service option. If another department is involved, you can say We are checking with the relevant team and will follow up with an update.

Is We are checking on this the same as We are looking into this?

They are similar, but the meaning can differ slightly. We are checking on this often suggests a quick status check or verification. We are looking into this can suggest a broader review or investigation.

How can I say We are looking into this without sounding vague?

Describe the specific action being taken. For example, say We are reviewing the available information, We are checking with the relevant team, or We are working to determine the cause. Specific wording gives the reader a clearer status update.

What should I say if I do not know when the investigation will be finished?

Avoid giving an uncertain deadline. You can say We are continuing to investigate and will provide an update once we have more information. This keeps the message honest while showing that the matter is still being handled.

Can I use We are looking into this in a formal business email?

Yes, but a more precise alternative may be better when the situation is important or complex. We are investigating the matter or We are reviewing the issue can sound more direct and formal while communicating essentially the same idea.