Other Ways to Say We Will Resolve This Soon: 25 Professional Alternatives

When you need to reassure someone that a problem is being handled, saying Other Ways to Say We Will Resolve This Soon can help you choose wording that sounds more natural, professional, and confident. The best phrase depends on the situation, how urgent the issue is, and how certain you are about the timeline.

You might need a polished sentence for a customer email, a workplace message, a support response, or a conversation with a colleague. Some alternatives emphasize action, while others focus on reassurance or urgency. Below are practical options you can use without making a promise you cannot keep.

Other Ways to Say We Will Resolve This Soon

Here are some of the most useful alternatives:

• We will resolve this shortly.
• We will address this promptly.
• We are working to resolve this as soon as possible.
• We will get this sorted out soon.
• We are taking steps to resolve this.
• We are working on a resolution.
• We will have this resolved shortly.
• We are looking into this and will follow up soon.
• We are actively working to fix the issue.
• We will address the matter as quickly as possible.
• We are working toward a solution.
• We will take care of this promptly.
• We expect to have this resolved soon.
• We are prioritizing this issue.
• We will work to resolve this without delay.
• We are addressing the issue now.
• We will keep working on this until it is resolved.
• We are taking immediate steps to address this.
• We will follow up once we have a resolution.
• We are working to get this sorted out.
• We will make every effort to resolve this quickly.
• We are currently working on a solution.
• We will address this as soon as we can.
• We are treating this as a priority.
• We will work on getting this resolved promptly.

The best choice depends on whether you want to sound formal, reassuring, direct, or conversational.

Professional Ways to Say We Will Resolve This Soon

For business emails, customer service messages, and workplace communication, choose wording that communicates action without sounding overly casual.

• We will address this promptly.
• We are working to resolve the matter as soon as possible.
• We are actively working on a resolution.
• We expect to have this resolved shortly.
• We are treating this issue as a priority.
• We will take the necessary steps to resolve this.
• We are working toward a timely resolution.
• We will follow up as soon as we have an update.
• We are addressing the matter and will keep you informed.
• We will make every effort to resolve this promptly.

Example:

Thank you for bringing this to our attention. We are actively working on a resolution and will provide an update as soon as possible.

This sounds professional without promising an exact deadline.

Formal Alternatives for Business Emails

A formal situation usually calls for restrained language. Instead of saying we will get this fixed soon, use wording that emphasizes responsibility and action.

• We will address the matter promptly.
• We are currently reviewing the issue.
• We are working toward a resolution.
• We will take the appropriate steps to resolve this.
• We are prioritizing this matter.
• We will provide an update once we have more information.
• We are making every effort to resolve the issue promptly.
• We expect to reach a resolution shortly.

These phrases work well with clients, vendors, managers, and professional contacts.

Example:

We are currently reviewing the matter and are working toward a resolution. We will provide an update as soon as we have further information.

Friendly Ways to Say We Will Resolve This Soon

Not every message needs formal business language. With coworkers, familiar customers, or people you communicate with regularly, a warmer phrase may sound more natural.

• We will get this sorted out soon.
• We are working on it now.
• We will take care of this shortly.
• We are on it.
• We are working to get this fixed.
• We will get this taken care of.
• We are looking into it now.
• We should have this sorted out soon.
• We are working toward a solution.

Example:

Thanks for letting me know. We are on it and will get this sorted out soon.

This is friendly and reassuring without sounding overly formal.

Ways to Reassure a Customer About a Problem

Customer communication requires a careful balance. You want to show that the issue matters without making a promise that depends on information you do not yet have.

Useful phrases include:

• We are actively working to resolve this.
• We are treating this issue as a priority.
• We are working to get this resolved as quickly as possible.
• We are looking into the issue now.
• We are taking steps to address the problem.
• We will keep you updated as we work toward a solution.
• We are doing everything we can to resolve the matter promptly.
• We will follow up as soon as we have a resolution.

Example:

We understand the inconvenience this has caused. We are treating the issue as a priority and will keep you updated as we work toward a solution.

This approach reassures the customer while avoiding an unsupported guarantee.

Ways to Say We Are Working on the Problem

Sometimes you do not know exactly when the issue will be resolved. In that situation, it is better to describe the action being taken rather than promise a specific outcome.

• We are currently investigating the issue.
• We are working on a solution.
• We are reviewing the situation.
• We are actively addressing the problem.
• We are looking into the matter.
• We are taking steps to correct the issue.
• We are working to identify the best solution.
• We are currently assessing the situation.
• We are working through the issue now.

These phrases are particularly useful when troubleshooting or investigation is still underway.

Ways to Say We Will Fix the Issue Quickly

When speed matters and you want to emphasize urgency, these alternatives are stronger:

• We will address this promptly.
• We are working to resolve this without delay.
• We are prioritizing the issue.
• We are taking immediate steps to address the problem.
• We will work to resolve this as quickly as possible.
• We are treating this matter as urgent.
• We are actively working to get this resolved.
• We will take care of this at the earliest opportunity.

Be careful with words such as immediate and without delay. They can create a stronger expectation than you intend.

Ways to Say We Will Resolve the Issue Without Making a Firm Promise

Sometimes you want to sound confident but cannot guarantee when the problem will be fixed. These phrases leave appropriate room for uncertainty.

• We are working to resolve this as soon as possible.
• We are making every effort to address the issue promptly.
• We expect to have more information soon.
• We are working toward a resolution.
• We will keep you informed of our progress.
• We will follow up as soon as we have an update.
• We are actively working on the matter.
• We will address this as quickly as circumstances allow.

This type of wording is especially useful when the resolution depends on another team, supplier, technical investigation, or outside factor.

Short Alternatives for Workplace Messages

For Slack, Teams, text messages, or quick internal communication, shorter wording usually works better.

• We are on it.
• We are working on it.
• We will sort this out.
• We will handle it.
• We are addressing it now.
• We will take care of it.
• We are looking into it.
• We should have this resolved soon.
• We are working toward a fix.
• We will follow up shortly.

Example:

We are looking into it now. I will follow up once we know more.

This is clear and natural for a quick workplace message.

Alternatives That Sound Confident and Reassuring

If the reader is worried about the problem, your wording should communicate ownership.

• We are taking care of this.
• We are actively working toward a solution.
• We have this under review and are addressing it.
• We are prioritizing the issue and working toward a resolution.
• We are taking the necessary steps to resolve this.
• We will stay on top of this until it is resolved.
• We are working to get this resolved as quickly as possible.

Confidence comes from showing action rather than simply saying that everything will be fine.

Alternatives for Customer Support Emails

Customer support messages often benefit from a combination of empathy, action, and a realistic expectation.

A useful structure is:

Acknowledge the issue + explain the action + give the next update.

For example:

We understand the issue and apologize for the inconvenience. Our team is currently working on a solution, and we will follow up as soon as we have an update.

Other useful sentences include:

• Our team is actively working on this issue.
• We have escalated the matter for further review.
• We are working to resolve this as quickly as possible.
• We are currently investigating the cause.
• We will contact you once we have a confirmed resolution.
• We will keep you informed of any significant updates.

This approach is often more credible than simply promising that the problem will be fixed soon.

Alternatives for Apologizing While Promising Action

If someone has experienced an inconvenience, you can combine an apology with a clear statement of action.

• We apologize for the inconvenience and are working to resolve this promptly.
• We are sorry for the issue and are actively working on a solution.
• Thank you for your patience while we work to resolve the matter.
• We understand your concern and are taking steps to address it.
• We apologize for the delay and are working to get this resolved as soon as possible.

Avoid excessive apologies. A concise acknowledgment followed by useful information usually sounds more professional.

How to Choose the Right Alternative

The best phrase depends on what you actually know about the situation.

Context	What It Means	Tone	Best Use	Avoid If
We will resolve this shortly	Resolution is expected soon	Professional	Business communication	You have no realistic timeline
We are working on a resolution	Work is underway	Neutral	Support and workplace messages	You need to promise a deadline
We will address this promptly	The issue will receive quick attention	Formal	Business emails	The issue cannot be handled quickly
We are on it	Action has already started	Casual	Internal messages	Formal customer communication
We are treating this as a priority	The issue has increased importance	Professional	Urgent matters	It is not actually a priority
We will follow up soon	More communication is coming	Neutral	Customer service	The next update is uncertain
We are working to resolve this as soon as possible	The team is making an effort to resolve it quickly	Reassuring	Customer support	You need to provide a firm deadline
We will get this sorted out	The problem will be handled	Friendly	Coworkers and familiar contacts	Highly formal communication

When to Use We Will Resolve This Soon

The original phrase works when you genuinely expect the issue to be resolved in the near future.

It can be appropriate when:

• A solution is already being implemented.
• The remaining work is straightforward.
• The recipient mainly needs reassurance.
• You do not need to provide an exact deadline.
• The communication is professional but not extremely formal.

For example:

We have identified the issue and expect to resolve this soon.

This is stronger because it gives the reader some context instead of making a vague promise on its own.

When to Avoid We Will Resolve This Soon

The phrase can become problematic when soon has no clear meaning.

Avoid it when:

• The resolution may take weeks or months.
• Several external factors could affect the timeline.
• You have not investigated the problem yet.
• The recipient needs a specific deadline.
• You cannot confidently promise that the issue will be resolved.

Instead, explain what is happening.

For example:

We are currently investigating the issue and will provide an update by Friday.

A specific update time can be more useful than an uncertain promise about resolution.

How to Make the Phrase More Professional

A simple way to improve the original wording is to replace vague reassurance with evidence of action.

Instead of:

We will resolve this soon.

Try:

We are actively working on a resolution and will provide an update shortly.

Or:

We have escalated the issue and are working to resolve it as quickly as possible.

The second versions tell the reader what is happening. That makes the message feel more credible and useful.

How to Make Your Message Sound More Reassuring

A reassuring message does not need exaggerated language. It should make the recipient feel that the issue is being handled.

A simple formula is:

Acknowledgment + action + next step

For example:

We understand your concern. We are actively working on the issue and will update you as soon as we have more information.

If you know the expected timeframe, add it:

We are working on the issue now and expect to provide an update by tomorrow afternoon.

This gives reassurance without creating an unrealistic guarantee.

How to Pair the Phrase With a Specific Timeline

If you know when the next step will happen, use the timeline instead of relying only on soon.

Compare:

We will resolve this soon.

with:

We are working on the issue and expect to have an update by Thursday.

The second sentence is more useful because the reader knows when to expect communication.

If you cannot provide a resolution date, provide an update date instead:

We are working toward a resolution and will update you by Friday.

This is often a safer professional commitment.

Common Mistakes to Avoid

When communicating about unresolved problems, a few wording choices can weaken your message.

Overpromising

Do not promise immediate resolution if you do not control the timeline.

Being too vague

Words such as soon and shortly can frustrate readers when no context is provided.

Using overly casual language

Phrases such as we will sort this out may be fine internally but can sound too informal in a formal client email.

Giving reassurance without action

Saying everything will be fine does not explain what the team is actually doing.

Repeating apologies

A short apology followed by a useful update is usually stronger than several sentences of apology.

Conclusion

Choosing the right alternative to Other Ways to Say We Will Resolve This Soon depends on your audience, level of certainty, and communication channel. For formal situations, phrases such as We will address this promptly or We are working toward a resolution are strong choices. For casual workplace messages, We are on it or We will get this sorted out may feel more natural.

When the timeline is uncertain, focus on the action being taken and promise a clear update rather than an uncertain resolution date. The most effective wording is confident, realistic, and useful to the person waiting for the problem to be fixed.

Frequently Asked Questions

What is another way to say we will resolve this soon?

Professional alternatives include we will address this promptly, we are working toward a resolution, we are actively working on this, and we will work to resolve this as soon as possible. The best choice depends on how formal the situation is and how certain you are about the timeline.

What is a professional way to say we will fix the issue soon?

You can say, We are actively working to resolve the issue, We will address the matter promptly, or We are working toward a timely resolution. These options sound professional without being unnecessarily complicated.

How do you reassure a customer that an issue will be resolved?

Explain what action is being taken and when the customer can expect the next update. For example, you can say, We are treating this issue as a priority and will keep you updated as we work toward a solution.

Is we will resolve this soon professional?

Yes, it can be professional, but soon is somewhat vague. In a formal setting, wording such as We are working toward a resolution or We expect to have this resolved shortly may provide more context.

What can I say instead of we will sort this out?

For professional communication, try We will address this promptly, We are working on a resolution, or We will take the necessary steps to resolve this. In casual workplace communication, We are on it or We will take care of it can sound natural.

How can I say we are working on the problem professionally?

You can say, We are currently investigating the issue, We are actively working on a solution, or We are addressing the matter. These phrases communicate progress without promising a result before the work is complete.

What is a good phrase when I do not know when the problem will be fixed?

Use a phrase that focuses on the next update rather than an uncertain resolution date. For example, We are investigating the issue and will provide an update as soon as we have more information.

Should I say soon or give a specific deadline?

Give a specific deadline when you can confidently meet it. A clear update time is usually more helpful than a vague word such as soon. If the final resolution date is uncertain, commit to a time for the next update instead.

How do I make we will resolve this soon sound less formal?

For a casual message, you can say We are on it, We are working on it, We will get this sorted out, or We will take care of it. Choose the wording based on your relationship with the recipient.

What is the safest professional wording when a resolution depends on other factors?

Try We are working to resolve the issue as soon as possible and will keep you updated on our progress. This shows responsibility while avoiding a promise about something you may not fully control.